Dell warranty service finally repaired my PC (for details see the Dell Sucks blog entry). The issue turned out to be a burnt out capacitor on the motherboard and the motherboard took THREE WEEKS to arrive. That’s three weeks without access to a critical PC and that’s after suffering at least an hour of disassembling my PC for the Indian tech support person over the phone.
This really is the definition of total suckage and for me at least is a reason to consider other PCs when it is next time to upgrade. In the past Dell’s superb warranty service was the reason I chose the computer and why 75% of the PCs that I own are Dells. Unfortunately the past is the last and in the present their service is the pits, and that is no gift.
